Privacy Policy

Last Updated: 29 August 2026

1. Introduction

ZentApp is a software platform provided by ZentSoft Solutions that enables organizations and businesses to manage services such as customer/member management, appointments, communications, billing, inventory, attendance, memberships, and other operational activities depending on the modules used by each organization.

This Privacy Policy explains how information may be collected, processed, stored, and used when ZentApp services are used.

2. Information We Collect

Depending on the ZentApp modules and services being used, information may include:

  • Name
  • Mobile number
  • Email address
  • Customer or member information
  • Appointment and booking information
  • Communication details
  • Transaction and billing information
  • Membership information
  • Attendance information
  • Information voluntarily provided by users
  • Technical information such as browser, device, IP address, application logs, and timestamps where required for security and operation

Different organizations using ZentApp may collect different information depending on the services they provide.

3. How We Use Information

Information may be used to:

  • Provide requested services
  • Manage customer, member, patient, staff, or business records where applicable
  • Process appointments and bookings
  • Send service-related notifications
  • Process billing and transaction records
  • Maintain application security
  • Troubleshoot technical issues
  • Maintain audit and operational records
  • Improve reliability and functionality
  • Comply with applicable legal or regulatory obligations

4. WhatsApp Messaging

ZentApp may integrate with the WhatsApp Business Platform provided by Meta.

When an organization enables WhatsApp communication through ZentApp, WhatsApp may be used for authorized service-related messages such as:

  • Appointment confirmations
  • Appointment reminders
  • Token or queue notifications
  • Follow-up reminders
  • Transaction or service notifications
  • Other organization-authorized customer communications

Phone numbers and message-related information may be processed as necessary to send, deliver, and track these communications.

WhatsApp messages are also processed by Meta/WhatsApp in accordance with their own applicable terms and privacy policies.

5. Information Sharing

Information may be shared only where reasonably required to provide the service, including with:

  • The organization providing services through ZentApp
  • Authorized users of that organization
  • Infrastructure or hosting providers
  • Communication service providers
  • Payment or other integrated service providers where applicable
  • Government or regulatory authorities when legally required

ZentApp does not sell personal information for advertising purposes.

6. Data Storage and Retention

Information may be stored for as long as reasonably required to:

  • Provide ZentApp services
  • Maintain operational records
  • Meet contractual obligations
  • Meet accounting or regulatory requirements
  • Resolve disputes
  • Maintain security and audit records

Retention periods may vary depending on the organization using ZentApp, the type of information, and applicable legal requirements.

7. Security

ZentApp uses reasonable technical and organizational safeguards intended to protect information against:

  • Unauthorized access
  • Unauthorized alteration
  • Accidental loss
  • Misuse
  • Improper disclosure

However, no internet-based or electronic system can guarantee absolute security.

8. Cookies and Technical Information

ZentApp may use cookies, browser storage, sessions, or similar technologies where necessary for:

  • Authentication
  • Security
  • User sessions
  • Application preferences
  • Reliable application functionality

Technical logs may also be maintained for security, troubleshooting, and operational purposes.

9. User Rights

Depending on applicable laws and the relationship between the user and the organization providing the service, users may have rights relating to their personal information, including requesting:

  • Access
  • Correction
  • Updating
  • Deletion
  • Restriction of processing
  • Other rights available under applicable law

Where information is managed by an organization using ZentApp, users may need to contact that organization directly regarding their records.

10. Data Deletion Requests

Users may request deletion of eligible personal information, subject to applicable legal, accounting, contractual, regulatory, security, and record-retention requirements.

For information controlled by an organization using ZentApp, deletion requests may need to be submitted directly to that organization.

Instructions for submitting a request are available on the Data Deletion Instructions page.

11. Third-Party Services

ZentApp may integrate with third-party services such as:

  • Meta / WhatsApp
  • Hosting or infrastructure providers
  • Payment services
  • Mapping, messaging, or other integration providers where enabled

Use of third-party services may also be subject to the respective third party's terms and privacy policies.

12. Changes to This Privacy Policy

ZentSoft Solutions may update this Privacy Policy when services, legal requirements, or application functionality change.

The latest version should be made available through: https://zentapp.in/privacy-policy.

The "Last Updated" date should be updated when material changes are made.

13. Contact Us

For privacy-related questions or requests, please contact ZentSoft Solutions through the official ZentApp support channel at hello@zentapp.in.